Terms of Service

The short version

• You must be 18 or over to order from this Site.
• When we accept your order, we have a deal. Prices, delivery costs and delivery estimates are shown on the Site and at checkout.
• Delivery times are estimates. During busy periods like Black Friday and Christmas, processing can take longer.
• We do not accept change of mind returns, but your rights under the Australian Consumer Law and the New Zealand Consumer Guarantees Act always stay the same.
• Giveaways have their own terms, published on the Site.
• Questions? Email hello@ciroabeauty.com.

The full terms below are the legally binding version.

Our disclosures. Our complete terms are below, but here are the important points to know before you order. Our liability is limited as set out in clause 9. Nothing in these terms limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993.

1. Introduction

1.1 This website (Site) is operated by Jamesly Pty Ltd (ABN 94 672 771 630) of Unit 403, Level 4, 282 Oxford Street, Bondi Junction NSW 2022, Australia, trading as Ciroa Beauty (we, our or us).

1.2 These terms and conditions (Terms) are between us and you, the person using the Site or placing an order for products through the Site.

1.3 These Terms apply to ciroabeauty.com for customers in Australia and New Zealand. Customers in the United Kingdom should use ciroabeauty.co.uk, which has its own terms.

2. Use of the Site

2.1 You accept these Terms by placing an order via the Site.

2.2 You must not use the Site or place an order for products through the Site unless you are at least 18 years old.

2.3 When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including:

• anything that would breach an individual's privacy (including uploading private or personal information without that individual's consent) or any other legal rights
• using the Site to defame, harass, threaten, menace or offend any person
• using the Site for unlawful purposes
• interfering with any user of the Site
• tampering with or modifying the Site (including by transmitting viruses or trojan horses)
• using the Site to send unsolicited electronic messages
• using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site
• facilitating or assisting a third party to do any of the above.

3. Accounts

3.1 You may purchase products through an account with us. We may allow you to register for an account using a social media account. If you log in through your social media account, you authorise us to access certain basic information in accordance with your privacy settings within that account.

3.2 You must make sure that any personal information you give us when creating an account is accurate and up to date. We will treat all personal information in accordance with our Privacy Policy.

3.3 It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details.

4. Orders

4.1 You may order products from us as set out on the Site. When you place an order, you are offering to buy the products for the price listed on the Site, including delivery fees, applicable charges and taxes.

4.2 We may accept or reject an order at our discretion. If we need to reject your order, we will tell you within a reasonable time after you place it. Once we accept an order, a binding agreement is formed for the supply of the products to you under these Terms.

4.3 It is your responsibility to check your order details, including selected products, delivery details and pricing, before you submit your order.

4.4 All purchases are subject to availability. We do our best to keep products in stock and the Site up to date.

4.5 If a product is available for pre-order only, this will be clearly shown on the Site. We may show the date the product is expected to be dispatched. Pre-order dates are estimates only, and we are not liable for any delay or for the date being inaccurate.

4.6 We may cancel an order we have accepted at any time before delivery, including if there is a considerable delay in dispatching it, if we cannot supply the products for a reason beyond our reasonable control, or if the order was affected by an error on the Site (such as a wrong description, price or image). We will contact you using the details you gave us. If we cancel your order, we will refund anything you have paid for it.

5. Price and payments

5.1 You must pay us the price of each product you order, plus any applicable delivery costs shown on the Site (the Price). Prices are shown in Australian dollars for customers in Australia and in New Zealand dollars for customers in New Zealand. Prices include GST (Australian GST for customers in Australia and New Zealand GST for customers in New Zealand), which is set out separately at checkout. You are responsible for any customs duties or taxes charged on your order.

5.2 You must pay the Price upfront using one of the payment methods shown at checkout.

5.3 You must not pay, or try to pay, by fraudulent or unlawful means. If you pay by debit or credit card, you promise that you are authorised to use that card.

5.4 We may offer payment through a third-party provider. We have no control over the actions of that provider, and your use of their payment method may be subject to their own terms.

5.5 We may issue promotional discount codes for certain products. To claim a discount, you must enter the code when you submit your order. Unless the offer says otherwise, only one code can be used per order. Sometimes two codes can be used on the same order, and the offer terms will say when. Codes have no cash value and may be withdrawn or changed at any time. The conditions of each offer will be shown on the Site.

6. Delivery, title and risk

6.1 We deliver to the areas set out on our shipping page. If you are outside our delivery areas, please contact us to discuss options.

6.2 Delivery costs, free shipping thresholds, delivery options (including Standard and Express) and estimated delivery times are set out on our shipping page and at checkout. Our shipping page forms part of these Terms.

6.3 Delivery times are estimates only, based on information from our delivery partners. They start from the time your order is dispatched. During busy periods, including Black Friday, Cyber Monday and Christmas, processing times may be longer, and we will tell you on the Site when this applies.

6.4 We deliver using a range of delivery methods. You may need to sign for some deliveries, and you may have the choice for our delivery partner to leave the products in a safe place or at your nearest post office for pick up. Please make sure the delivery address you give us is correct and complete.

6.5 Title to the products stays with us until you have paid the Price in full. Until then, you must not do anything that seeks to create an encumbrance, lien, charge or other interest in or over the products.

6.6 Risk in the products passes to you as soon as they are delivered to the delivery address you gave us.

6.7 Our shipping page explains how to contact us if your order is urgent. We will do our best to help, but we cannot guarantee changes to processing or delivery times.

7. Consumer guarantees, returns and refunds

7.1 We do not accept returns for change of mind. However, you may have rights to a repair, replacement or refund under the Australian Consumer Law or, for customers in New Zealand, the Consumer Guarantees Act 1993.

7.2 If your order arrives faulty, damaged or incorrect, please email hello@ciroabeauty.com within 14 days of receiving it with your order number, photos and, if you can see it, the batch code near the barcode. Our refund policy has more detail.

7.3 Nothing in these Terms attempts to modify or exclude the conditions, warranties, guarantees and other legal rights you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 (Consumer Law Rights).

7.4 In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

7.5 Where your claim is valid, we will either send you a new or repaired product or refund you the Price of the relevant product. Refunds are made to your original payment method.

8. Patch testing and product use

8.1 Everyone's skin is different. We recommend a patch test before first use. Please read the product label and use products as directed. If you have eczema or a skin condition, or you are pregnant, speak to your doctor, midwife or health professional before use.

9. Limitations

9.1 Despite anything to the contrary, but subject to your Consumer Law Rights, to the maximum extent permitted by law:

• neither of us will be liable for Consequential Loss
• each party's liability under these Terms will be reduced proportionately to the extent it was caused or contributed to by the acts or omissions of the other party, including any failure to reduce its losses
• our total liability arising from or in connection with these Terms (including the products) is limited to, and must not exceed, the portion of the Price you paid us for the products that are the subject of the claim.

10. Intellectual property

10.1 Any intellectual property (including copyright and trademarks) developed, adapted, modified or created by us or our personnel, including in connection with these Terms, the content on the Site and the products (Our Intellectual Property), remains vested in us at all times.

10.2 We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, in the way it was intended to be used. You must not use it for commercial purposes, including to advertise your own business, for resale or for any other revenue generating activity.

10.3 You must not, without our prior written consent:

• copy, in whole or in part, any of Our Intellectual Property
• reproduce, retransmit, distribute, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party
• breach any intellectual property rights connected with the Site or the products, including by altering or modifying Our Intellectual Property, framing or embedding it in another website, or creating derivative works from it.

10.4 Nothing above stops you from posting or reposting Our Intellectual Property on your social media page or blog, as long as you:

• do not claim to be the owner of it
• do not claim to be endorsed or approved by us, unless we agree in writing
• do not damage or take advantage of our reputation, including in a way that is illegal, unfair, misleading or deceptive
• comply with these Terms.

11. Reviews and user content

11.1 You may be able to post, upload, publish, submit or send reviews, photos and other information or content (User Content) on or through the Site. Reviews must be honest, based on your own experience of the product, and must not be offensive, misleading or unlawful.

11.2 If you make any User Content available on or through the Site, you grant us a worldwide, perpetual, non-exclusive, transferable, royalty-free licence to use, copy, adapt, modify, distribute, display and otherwise use that User Content on the Site and on our social media, marketing and advertising channels.

11.3 You are solely responsible for your User Content. You promise that:

• you own it, or you have all the rights, licences and consents needed to give us the licence above
• neither your User Content nor our use of it will infringe a third party's intellectual property rights or rights of publicity or privacy, or break any law.

11.4 We do not endorse or approve any User Content and are not responsible for it. We may remove any User Content at any time at our discretion.

11.5 If you tag us or use our hashtags in a post on social media, we may ask for your permission before reposting your content.

12. Marketing communications

12.1 If you sign up to receive emails or text messages from us, you consent to us sending you marketing messages, including news, product launches, offers and promotions, using the contact details you give us.

12.2 You can unsubscribe at any time using the unsubscribe link in any email or by following the instructions in any text message. We comply with the Spam Act 2003 (Cth) and other applicable laws.

12.3 We handle your personal information in accordance with our Privacy Policy.

13. Competitions and giveaways

13.1 We may run competitions and giveaways on the Site or on social media. Each competition or giveaway has its own terms and conditions, published on the Site at the time. By entering, you agree to those terms.

13.2 If there is an inconsistency between the terms of a competition or giveaway and these Terms, the competition or giveaway terms prevail for that competition or giveaway.

14. Charitable donations

14.1 $1 from every order placed on ciroabeauty.com is donated to Flourish Australia. Donations are calculated on completed orders and are not made on orders that are cancelled or refunded. This commitment runs from 1 January 2026 and continues until we announce otherwise.

15. General

15.1 Disputes. A party may not start court proceedings about a dispute without first meeting the other party to try, in good faith, to resolve it. If that fails, the parties agree to use a mediator. The costs of mediation will be shared equally. This does not stop a party from seeking urgent injunctive or equitable relief from a court.

15.2 Notices. Any notice under these Terms must be in writing, addressed to us at the contact details below or to you at the details you gave when you placed your order or in your account. A notice may be sent by standard post or email, and is taken to have been received 48 hours after posting or at the time an email is sent.

15.3 Force majeure. Neither party is liable for a delay or failure to perform its obligations if it is caused or contributed to by a Force Majeure Event, as long as that party notifies the other in writing as soon as reasonably practical and uses reasonable efforts to limit the duration and effects of the event.

15.4 Feedback and complaints. We are always looking to improve. If you have feedback or a complaint, please contact us using the details below and we will take reasonable steps to address your concerns.

15.5 Assignment. You must not assign any rights or obligations under these Terms without our prior written consent.

15.6 Changes to these Terms. We may change these Terms at any time by publishing updated terms on the Site. We recommend you read the terms in effect before you place an order. For any order we have accepted, the terms that apply are the ones in effect when you placed your order.

15.7 Governing law. These Terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales and any courts that hear appeals from them. Nothing in this clause limits any mandatory rights you have under the laws of New Zealand.

15.8 Third party sites. The Site may link to websites run by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those sites. If you buy goods or services from a third party site, that third party supplies them to you, not us. We may receive a benefit, such as a referral fee or commission, if you visit certain third party sites through a link on the Site. We will make it clear which links, if any, are affiliate links.

16. Definitions

16.1 Consequential Loss means, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise, any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, whether or not it was within the contemplation of the parties when they entered into these Terms, and any real or anticipated loss of profit, benefit, revenue, business, goodwill, opportunity, savings, reputation or use, and any loss or corruption of data. Your obligation to pay us the Price is not Consequential Loss.

16.2 Force Majeure Event means any event or circumstance beyond a party's reasonable control.

16.3 Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment, however arising, whether direct or indirect, present or future, and whether involving a third party or a party to these Terms.

Contact us

For any questions, feedback, complaints or notices, please contact us at:

Jamesly Pty Ltd (ABN 94 672 771 630), trading as Ciroa Beauty
Unit 403, Level 4, 282 Oxford Street, Bondi Junction NSW 2022, Australia
Email: hello@ciroabeauty.com