Frequently Asked Questions
We’ve rounded up your most common questions so you can spend less time searching and more time smelling delicious.
Shipping & Delivery
Do you ship internationally?
At the moment, we ship to Australia, New Zealand and the United Kingdom.
If you are shopping from the United Kingdom, please order from ciroabeauty.co.uk.
We do not currently ship directly to other international locations, including the US or Canada, but we are working on expanding in the future.Send us an email at hello@ciroabeauty.com so we can tally up interest!
Do you ship to the US or Canada?
Not just yet. We currently only ship to Australia, New Zealand and the United Kingdom.
If you are based in the US or Canada, we would love to reach you one day. For now, please follow us on Instagram @ciroabeauty for future shipping updates, launches and stockist news. Send us an email at hello@ciroabeauty.com so we can tally up interest!
I am in the UK. Where should I shop?
UK customerscanshop directly through ciroabeauty.co.uk.You can also find us at Boots and use this Store Locator to find your nearest location.
I am in Australia or New Zealand. Where should I shop?
Australian and New Zealand customers should shop through ciroabeauty.com.Note: Change the currency to shop in AUD or NZD.
How long does it take for my order to be shipped?
Orders are usually packed and shipped within 1 to 2 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
How long does delivery take?
Delivery times depend on your location and selected shipping method.
As a guide, Australian standard delivery usually takes 3 to 5 business days after dispatch. New Zealand standard delivery usually takes 7 to 10 business days after dispatch.
My tracking number is not working. What should I do?
Sometimes tracking links take a little time to activate after your order has been dispatched.
Please allow 1 to 2 hours for the courier tracking to update. If it still is not working after that, please email us and we can help look into it.
For AU and NZ orders, email hello@ciroabeauty.com.
Can I change my delivery address after ordering?
If your order has not been packed or shipped yet, we will do our best to help.
Please email us as soon as possible with your order number and the correct delivery address.
For AU and NZ orders, email hello@ciroabeauty.com.
Once an order has been packed or dispatched, we may not be able to make changes.
Product Availability
I saw a Ciroa product in store but cannot find it online. Is it real?
Yes, it may still be a genuine Ciroa product.
Some Ciroa products are made for specific retailers, limited edition ranges or selected markets, which means they may not always be available on our website.
If you are looking for a specific product, please email us with the product name and a photo if you have one. We can help confirm whether it is part of the Ciroa range and let you know if it is available online.
For AU and NZ enquiries, email hello@ciroabeauty.com.
Why is a product not available online?
Some products are limited edition, exclusive to selected retailers, part of a previous range or not currently stocked online.
If you cannot find the product you are looking for, please email us and we will help check availability.
When will a product be back in stock?
If a product is sold out, we recommend signing up to our mailing list or following us on Instagram @ciroabeauty for restock updates.
You can also email us with the product name and we will let you know if we have more information at hello@ciroabeauty.com
Do you have mini sizes or travel sizes?
Yes, selected Ciroa products are available in mini or travel-friendly sizes. Click here to shop.
These are perfect for gifting, travel, trying a new scent or building your Everything Shower routine without committing to full sizes straight away.
Scent Recommendations
Which Ciroa scent should I choose?
If you need help finding your perfect scent, use our Scent Concierge in the corner of the website or click through to our scent quiz.
You can also email us for help.
For AU and NZ customers, email hello@ciroabeauty.com.
Tell us what perfumes, body care scents or fragrance notes you usually love, and we can recommend the closest Ciroa match.
What is your best seller?
Our best sellers can change depending on the season, but our most-loved scents often include Raspberry & Vanilla, Strawberry & Fig, Vanilla-icious, Pistachio Gelato and You’re Cherry Delightful.
If you are new to Ciroa, a bundle or travel set is a great way to try a full routine in one scent.
What scent should I choose if I like sweet perfumes?
Try our Sweet Treats range.
Vanilla-icious is warm, creamy and vanilla-led.
Pistachio Gelato is nutty, sweet and dessert-like.
You’re Cherry Delightful is juicy, rich and cherry-led.
Berry Much Love You is romantic, fruity and soft.
Dulce De Vita is caramel, creamy and indulgent.
I’m Cocoa For You is cosy, chocolatey and warm.
What scent should I choose if I like fresh or fruity scents?
Try our Fruits range.
Raspberry & Vanilla is fruity, creamy and playful.
Strawberry & Fig is sweet, juicy and soft.
Mango & Coconut is tropical, sunny and creamy.
Watermelon & Guava is fresh, juicy and summery.
What scent is best for gifting?
For gifting, we recommend choosing from our best sellers, bundles, minis or travel sets.
Vanilla-icious, Raspberry & Vanilla and Strawberry & Fig are easy crowd-pleasers. If the person loves gourmand scents, try Pistachio Gelato, You’re Cherry Delightful or Dulce De Vita.
Do your products smell like perfume?
Our products are designed to feel scent-led and sensorial, with fragrances inspired by fruity, gourmand and skin-loving body care rituals.
For a stronger scent experience, we recommend layering your routine with matching products, such as shower gel, body scrub, body butter, perfume bodycare mist and shimmer oil.
How do I make the scent last longer?
Layer your scent from shower to finish.
Start with shower gel, exfoliate with body scrub, moisturise with body butter, then finish with perfume bodycare mist or shimmer oil.
For best results, apply body butter or shimmer oil to slightly damp skin after showering, then mist over the top.
Product Usage
What order should I use Ciroa products in?
For the full scent-a-licious routine, use:
- Cleanse with shower gel
- Scrub with body scrub 2 to 3 times per week
- Hydrate with body butter
- Mist with perfume bodycare mist
- Shimmer with shimmer body oil or shimmer stick
- Travel with your minis or travel set when you are on the go
You can use the full routine or mix and match depending on your skin, scent mood and glow goals.
How often should I use the body scrub?
We recommend using body scrub 2 to 3 times per week.
Massage gently onto wet skin, then rinse well. Follow with body butter to keep skin feeling soft, smooth and hydrated.
My body scrub feels too hard. Is this normal?
Yes, this can be normal.
Our body scrubs are packed with salt and sugar crystals, so they can feel firm, especially in cooler weather.
Add water in the shower and massage the scrub between your hands or onto damp skin. Warmth, water and movement help soften the texture and activate the scrub into a smoother paste.
The crystals are just doing their thing.
How do I soften my body scrub?
Use the scrub in the shower with warm water.
Scoop out a small amount, add water, then massage it gently between your hands or directly onto damp skin. The warmth and movement will help soften the formula.
Can I use the body scrub on dry skin?
We recommend using Ciroa body scrubs on wet or damp skin.
The water helps soften the scrub and makes it easier to massage across the skin. Using it dry may feel too intense for some skin types.
Can I use body scrub every day?
We recommend using body scrub 2 to 3 times per week rather than every day.
Over-exfoliating can leave skin feeling sensitive. For daily hydration, use your body butter after showering.
What is the difference between shower gel and body scrub?
Shower gel is your daily cleanse.
Body scrub is your exfoliating step. It helps buff away dry or rough-feeling skin and leaves skin feeling soft and smooth.
For the best routine, cleanse first, then scrub 2 to 3 times per week, then hydrate with body butter.
What is the difference between body butter and shimmer body oil?
Body butter is your rich moisturising step. It helps leave skin feeling soft, hydrated and smooth.
Shimmer body oil is your finishing glow step. It adds a luminous shimmer while helping skin look glossy and radiant.
You can use them together. Apply body butter first, then layer shimmer oil on top.
What is a perfume bodycare mist?
Our perfume bodycare mists are a lighter fragrance step designed for body care layering.
They are perfect for refreshing your scent throughout the day or finishing your shower routine with a little extra deliciousness.
Are perfume bodycare mists as strong as perfume?
No, they are not designed to be as strong as traditional perfume.
Our perfume bodycare mists are made to feel lighter, softer and easy to reapply. They are best used as part of a layered body care routine.
Can I layer different Ciroa scents together?
Yes. You can match one scent across your full routine or mix scents to create your own combination.
If you are unsure where to start, use our Scent Concierge or email us for a personalised recommendation.
Ingredients, Skin & Safety
Are Ciroa products cruelty-free?
Yes, Ciroa products are cruelty-free.
Are Ciroa products vegan-friendly?
Yes, Ciroa products are vegan-friendly.
Are Ciroa products suitable for sensitive skin?
Our products are made with skin-loving ingredients and many customers with sensitive skin enjoy using them.
That said, everyone’s skin is different. We always recommend doing a small patch test before full use, especially if your skin is sensitive or reactive.
Can I use Ciroa products if I have eczema?
If you have eczema or a skin condition, we recommend checking with your GP, dermatologist or healthcare professional before use.
Everyone’s skin is different, so a patch test is also recommended before applying any new product more widely.
Are Ciroa products suitable for teenagers?
Yes, our body care products are suitable for teens and young skin.
If the customer has sensitive skin or specific skin concerns, we recommend patch testing first.
Can I use Ciroa products while pregnant?
Our products are generally considered suitable for body care use, but pregnancy is personal and everyone’s circumstances are different.
We recommend checking with your doctor, midwife or healthcare professional before using any new products during pregnancy.
Do I need to patch test?
Yes, we recommend patch testing before using any new body care product.
Apply a small amount to a small area of skin and wait 24 hours. If irritation occurs, discontinue use.
Do your products contain shimmer?
Selected Ciroa products contain shimmer, including shimmer shower gels, shimmer body oils, shimmer glow butters and shimmer body sticks.
Not every product contains shimmer. Body scrubs and regular body butters do not all have shimmer, so please check the product page before purchasing.
Does shimmer wash off?
Shimmer products are designed to give skin a luminous glow.
Shimmer may transfer lightly onto clothing or fabrics, especially if applied generously. We recommend allowing shimmer oils and butters to absorb before getting dressed.
Orders & Customer Support
Can I cancel or change my order?
If your order has not been packed or shipped yet, we will do our best to help.
Please email us as soon as possible with your order number and what needs to be changed.
For AU and NZ orders, email hello@ciroabeauty.com.
Once an order has been packed or dispatched, we may not be able to make changes.
What should I do if my order arrives damaged?
We are so sorry if your order arrived damaged.
Please email us with your order number, photos of the damaged item and the batch code printed near the barcode if visible. This helps our team investigate and arrange the next steps.
For AU and NZ orders, email hello@ciroabeauty.com.
What should I do if I received the wrong item?
Please email us with your order number and a photo of the item you received.
Our team will help fix this for you as quickly as possible.
What should I do if an item is missing from my order?
Please email us with your order number and the missing item name.
Our team will check your order and help resolve it.
Who do I contact for help?
For AU and NZ customer service, email hello@ciroabeauty.com.
For PR enquiries, please contact the relevant PR email listed on our website.
About Ciroa
What is Ciroa Beauty?
Ciroa Beauty is an Australian body care brand creating affordable luxury for your everyday shower and body care rituals. It is founded by a mother-daughter duo, Sophie & Alex in Australia.
We are known for delicious scents, skin-loving ingredients, playful packaging and formulas that make body care feel like a treat.
What makes Ciroa different?
Ciroa is scent-first, skin-loving body care.
Our products are designed to turn everyday routines into indulgent rituals, from cleansing and exfoliating to moisturising, misting and glowing.
Think delicious scents, playful textures, body care that looks cute in your bathroom and formulas that leave your skin feeling soft, smooth and pampered.
What is an Everything Shower routine?
An Everything Shower routine is your full-body reset.
With Ciroa, it can include shower gel, body scrub, body butter, perfume bodycare mist and shimmer oil or shimmer stick.
It is perfect when you want to feel fresh, smooth, hydrated, scented and glowy from head to toe.
Do you donate to charity?
Yes. Ciroa Beauty donates from every purchase.
For the AU store, we donate $1 to Flourish Charity from every purchase. For the UK store, please refer to the current UK website for the latest charity donation details.
United Kingdom
Australia
New Zealand