PRIVACY POLICY
JAMESLY PTY LTD
Privacy Policy
Jamesly Pty Ltd (ABN 94 672 771) (“we”, “us” or “our”) understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or collected by us, when interacting with you.
1. The Information We Collect
Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect about you include:
• Identity Data: including your name and age.
• Contact Data: including your telephone number, address and email.
• Financial Data: including bank account and payment card details through our third party payment processor, who stores such information and we do not have access to that information.
• Transaction Data: including details about payments to you from us and from you to us, and other details of products and services you have purchased from us or we have purchased from you.
• Technical and Usage Data: when you access any of our websites or platforms, including details about your internet protocol (IP) address, login data, browser session and geo-location data, statistics on page views and sessions, device and network information, acquisition sources, search queries and/or browsing behaviour, access and use of our website, including through the use of internet cookies or analytics, and communications with our website.
• Interaction Data: including information you provide to us when you participate in any interactive features, including surveys, contests, promotions, activities or events.
• Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.
• Professional Data: including where you are a worker of ours or applying for a role with us, your professional history such as your previous positions and professional experience, or whether you hold required authorisations or licences.
Sensitive Information
Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.
2. How We Collect Personal Information
We collect personal information in a variety of ways, including:
• When you provide it directly to us, including face-to-face, over the phone, over email, or online.
• When you complete a form, such as registering for any events or newsletters, or responding to surveys.
• When you use any website we operate, including from any analytics, cookie providers or marketing providers. See the “Cookies” section below for more detail on the use of cookies.
• From third parties.
• From publicly available sources.
3. Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose your personal information for the following purposes:
• To work or do business with you, including to dispatch and deliver our products to you.
• To contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us.
• To contact and communicate with you about any enquiries you make with us via any website we operate.
• For internal record keeping, administrative, invoicing and billing purposes.
• For analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms.
• For advertising and marketing, including to send you promotional information about our events, products, experiences and information that we consider may be of interest to you.
• To send email, SMS and other electronic marketing communications where permitted.
• To personalise your experience, including product recommendations, content, offers and marketing communications.
• To run promotions, competitions and/or offer additional benefits to you.
• If you have applied for employment with us, to consider your employment application.
• To comply with our legal obligations or if otherwise required or authorised by law.
4. Our Disclosures of Personal Information to Third Parties
We will only disclose your personal information to third parties where it is necessary as part of our business, where we have your consent, or where permitted by law. This means that we may disclose personal information to:
• Our employees, contractors and/or related entities.
• IT service providers, data storage, web-hosting and server providers.
• Marketing or advertising providers.
• Delivery or logistics providers who deliver our goods to you.
• Professional advisors, bankers, auditors, our insurers and insurance brokers.
• Payment systems operators or processors.
• Our existing or potential agents or business partners.
• Sponsors or promoters of any promotions or competition we run.
• If we merge with, or are acquired by, another company, or sell all or a portion of our assets, your personal information may be disclosed to our advisers and any prospective purchaser’s advisers and may be among the assets transferred.
• Courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you.
• Courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
• Third parties who collect and process data, such as analytics providers, advertising platforms, marketing platforms and cookie providers.
• Any other third parties as required or permitted by law, such as where we receive a subpoena.
5. Google Analytics
We may use Google Analytics Advertising Features. We and third-party vendors may use first-party cookies, such as the Google Analytics cookie, or other first-party identifiers, and third-party cookies, such as Google advertising cookies, or other third-party identifiers together. These cookies and identifiers may collect Technical and Usage Data about you.
You can opt-out of Google Analytics Advertising Features, including by using a Google Analytics Opt-out Browser add-on. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager. To opt out of interest-based ads on mobile devices, please follow the instructions for your mobile device. On Android, open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above, use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
6. Analytics, Advertising, Cookies and Tracking Technologies
We use cookies, pixels and similar technologies on our website to understand how customers use our website, improve the customer experience, measure marketing performance, personalise content and advertising, and retarget customers with relevant ads.
This may include collecting information such as your IP address, device information, browser type, pages viewed, products viewed, links clicked, cart activity, purchase activity, email and SMS engagement, and interactions with our ads.
We may use third party tools for these purposes, including Klaviyo, Microsoft Clarity, Hotjar, Google Analytics, Google Ads, Meta, TikTok, Microsoft Advertising, Shopify and other advertising, analytics, ecommerce and marketing platforms.
Some of these tools may use cookies, pixels, heatmaps, session recordings, conversion tracking, audience matching, retargeting or similar technologies. These providers may process your information in accordance with their own privacy policies.
You can manage cookies through your browser settings or any cookie preference tool available on our website. You can unsubscribe from marketing emails or SMS messages at any time using the unsubscribe link or instructions in the message.
7. Artificial Intelligence and Automation
We may use artificial intelligence, automation or similar tools to support our business operations, including customer service, marketing, analytics, reporting, website optimisation, product recommendations and internal administration.
Where these tools process personal information, we use them in accordance with this Privacy Policy.
8. Overseas Disclosure
We store your personal information in Australia. Where we disclose your personal information to third parties, those third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.
9. Your Rights and Controlling Your Personal Information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to do business with you.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing or unsubscribe from our email database or opt-out of communications, including marketing communications, please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
10. Storage and Security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
11. Cookies
We use cookies and similar technologies on our website. Cookies are small text files placed on your browser or device. Similar technologies may include pixels, tags, scripts, SDKs, APIs, local storage and device identifiers.
Some cookies are necessary for our website to function, including cookies used for checkout, account login, cart functionality, fraud prevention, security and website performance. Other cookies and similar technologies help us understand how visitors use our website, personalise content, measure marketing performance, deliver targeted advertising and retarget visitors on other websites and platforms.
Cookies and similar technologies may be placed by us or by third parties acting on our behalf, including analytics providers, advertising platforms, marketing platforms, payment providers, ecommerce platforms and social media platforms.
You can block or delete cookies by changing your browser settings. You may also be able to manage your preferences through any cookie banner or cookie preference centre made available on our website. If you disable cookies, some parts of our website may not function properly.
12. Links to Other Websites
Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
13. Personal Information from Single Sign-On Accounts
If you connect your account with us using a single sign-on account, such as Apple, Facebook or Google, we will collect your personal information from the single sign-on provider. We will do this in accordance with the privacy settings you have chosen with that provider.
The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.
We use the personal information we receive from the single sign-on provider to create a profile for you on our platform.
Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why.
14. Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
15. Contact Us
For any questions or notices, please contact us at:
Jamesly Pty Ltd
ABN 94 672 771
Email: sales@jamesly.co
© 2026 Jamesly Pty Ltd. All rights reserved.
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